Useful information

You will receive  confirmation and instructions through  e-mail . Please print it and have it with you during the tour. Reservations made during the working days of the week will  be confirmed (normally) within 24 hours.

If for any reason you do not receive notification please contact us

We would greatly appreciate an earliest possible cancellation notification which should be made through e-mail.

For private tours and transfers , Full refund if cancelled up to 72 hours prior to the agreed date and time. No refund if cancelled within the last 72 hours prior to the agreed date and time. 

– Follow the instructions indicated on your voucher or confirmation  e-mail.

–  If you are unable to locate the driver, please ask port authority police to show you the meeting point for private tours. Or, use the phone   number   that appears on your voucher, or e-mail.

– Maximum waiting time for private transfers with collection at the airport/port/station will be one (1) hour after the arrival time. After this time limit, the service will not be guaranteed.  Nevertheless, unexpected thing happen sometimes.  If the customer is stuck in immigration or has lost luggage please call the emergency number that appears on your voucher or, e-mail.

– Pick up from cruise ship terminals are agreed to, and will take place at the time indicated on the voucher, or e-mail.

Hellenic Explorer cannot be held liable for any accident or injury incurred by the client of any kind how so ever caused through any third party directly or indirectly. Such claims must be dealt with directly by the supplier of the actual service concerned.

We will never willfully disclose personal information about you to any third party without first having obtained your permission, unless we are instructed to do so by a legal authority. Further, it is our policy to take all reasonable steps to ensure that your personal data is securely maintained with access limited to those who need such access to provide the requested services to you.

The difference between the van driver and the professional tour guide
(or, why we recommend using a licensed tour guide when visiting a museum, or archaeological site):

In order to protect our cultural heritage, the Greek government allows guided tours to be performed only by officially licensed guides to offer their services within archaeological sites, museums and churches throughout Greek territory.              
A professional, licensed tour guide has been trained in a special school for three years so that he/she can accurately present to the visitor all the historical events and bring to life the story of each place, connecting it with life in modern Greece. Choosing to visit an archaeological site with a professional licensed tour guide will enhance your experience and give you the opportunity for an in-depth analysis and presentation of what you see. Also, the history of each site can be related to the history of  other parts of Greece you may visit, so you will eventually have a complete and in-depth experience of your visit to the country. Private guided tours are ideal for families with young children, who are usually fascinated when they visit the home of Alexander the Great, Hercules, Poseidon, etc. getting kids more involved in the tour, which will make it even more interesting for them! Your tour guide can also provide you with accurate information about the various local attractions you can visit, as well as information about the local community and its customs.

The driver will drive you from one site to the other and will be waiting for you at a designated area. He will not accompany you to the archaeological sites and museums because he is not a professional licensed tour guide. Usually drivers know Greek history and mythology and can tell you about the sites on the way there, but their knowledge is rather limited.